Refund policy

Orders in Sweden

• There is an included pre-printed return label in the box.
• We do not stand for the return shipping cost for discounted items, and it will be deducted from your refund.
• You can return any item(s) purchased within 14 days of the delivery date. Anything sent to us after that may be rejected and returned to you.
• When you drop off your package at the post office, we highly recommend you obtain the tracking number and proof of postage for further reference.

 

Orders from the rest of the EU

• For EU customers there is an included pre-printed return label in the box.
• We do not stand for the return shipping cost, and it will be deducted from your refund.
• You can return any item(s) purchased within 14 days of the delivery date. Anything sent to us after that may be rejected and returned to you.
• When you drop off your package at the post office, we highly recommend you obtain the tracking number and proof of postage for further reference.

 

Orders from outside the EU

• Including orders from the US, UK, Switzerland or Norway, or elsewhere outside of the EU need to include a customs invoice with their return. Please get in touch with our customer service and specify what products you are returning to receive a customs invoice.
• The customer is responsible for returning the goods on his own account.
• To avoid additional customs and handling fees, we recommend that returns are shipped with DHL or UPS.
  If another carrier is used and additional customs clearance charges occur, these costs will be deducted from the refund amount.
• Please return traceable to;

Fashion Island

c/o Kerry Logistics

Segloravägen 26

50464 Boras

Sweden

 

FOLLOW THESE STEPS TO MAKE A RETURN

1. Fill in the form carefully of what item(s) you're returning and why.

2. Carefully pack the items in the same packaging, together with the form and the customs invoice. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, labels and in its original packaging (including hangers). It needs to be shipped in the same or similar polybag. Returns that are damaged, soiled or altered may not be accepted.

3. Attach the correct return label, provided for your order, to the return parcel. Make sure to attach the return label on top of the existing label on your parcel.

4. Hand in the return parcel to the distributor indicated on the return label.

5. Save the return receipt you receive from the distributor until you have received your refund.

 

Once the return has arrived at our warehouse it can take up to 3-5 business days for us to fully process your return. Please note that during the sale period, it might take up to 7 days. Please contact info@oscarofsweden.se if this time has been exceeded and the refund has not been issued.

 

DHL : To return your order, simply follow the steps above and hand in your package at your closest DHL Service Point. You can find your nearest Service Point HERE.  

UPS : To return your order, simply follow the steps above and send your package with UPS at the nearest UPS Service Point for international returns.

If you need help with your return, please email us at info@oscarofsweden.se for assistance.